Türk Telekom WiFi Fly is being able to experience the freedom of internet on an airplane. It is internet access with laptops, tablets or smartphones which have WiFi feature on airplanes equipped with internet infrastructure through cooperation between Türk Telekom and Turkish Airlines. Connectivity service is available on all of Turkish Airlines wide body fleet along with A321 NEO and B737 MAX aircraft.

You will see the seat-back cards in the passenger cabin of the specially fitted aircraft: At what altitude is the service available during the flight? The service will be activated only on international flights and at a height of 10,000 feet (approx. 3,000 meters)

Generally only when the fasten seatbelt sign is not illuminated. The instructions given by on-board staff have priority. The service is automatically deactivated during take-off and landing.

The SSID is called "Türk Telekom WiFi Fly". It is publicly broadcast.

No, the service is available throughout the passenger cabin.

No, the connection will be maintained even then, which means that streaming also remains uninterrupted.

Minimum download speed per passenger has been determined as 250 Kbps. There is no upper limit on the download speed however it is related to online users at the given time and to the capacity of the satellite in use.

Türk Telekom WiFi Fly serves according to the technology standards and related laws and regulations. Customers login to internet through a secured site, so username and passwords are protected. Can be surfed at the sites that are served through SSL service. Customers are recommended to use anti-virus and personal firewall softwares. More security needed customers are recommended to use VPN clients.

Yes. It is quite safe to operate a HotSpot on an aircraft. Since passenger safety is of the utmost importance, before a HotSpot is put into operation on an aircraft, all relevant aspects are fully tested and the safety certified by the European Aviation Safety Agency (EASA).

Passengers can purchase a voucher via credit card onboard. The packages and rates are

• Türk Telekom WiFi Fly 20MB Package : 2,99 USD
• Türk Telekom WiFi Fly 50MB Package : 4.99 USD
• Türk Telekom WiFi Fly 100MB Package : 7.99 USD
• Türk Telekom WiFi Fly 250MB Package : 14.99 USD
• Türk Telekom WiFi Fly 500MB Package : 24.99 USD

Package fees may change subject to currency fluctuation.

If you buy a voucher on the aircraft you can continue using it on a connecting flight, provided the aircraft is a Turkish Airlines aircraft and has been specially fitted with this service. Please note that only credit card vouchers which have been purchased on the aircraft can be used on the aircraft.

Connectivity service is available on all of the Boeing 777-300ER, Boeing 787, Boeing 737 MAX, Airbus 330-300, Airbus 350 ve Airbus 321 NEO aircraft in Turkish Airlines fleet. This service is available on 131 aircraft by 2020 and it is planned to be activated on 301 aircraft by the end of 2024.

The Türk Telekom WiFi Fly service will only be active on international flights.

The internet infrastructure is achieved using access satellites. There may be some short interruptions in service due to faults that may be experienced during access to these satellites.

The availability of internet service on an aircraft is subject to the permission of the country in which the airspace is being used. In the event that the aircraft is over a country that does not allow internet access, the services may be temporarily interrupted. Connectivity service is available on worldwide and has not any country based restriction. If the aircraft you are traveling in is approaching an airspace in which Internet use is not permitted the time remaining until the Internet service interruption will be announced to you on your screen.

Internet services can only be provided on aircraft that have the necessary wireless internet infrastructure.

The determining factor here is that the aircraft must reach a certain height which is 10 thousand feet – 3 thousand meters, in order for the system to be technically active. Therefore internet services are not being planned at the moment for domestic flights.

Both economy and business class passengers travel with B777-300ER and A330-300 aircraft, can use electric outlet. For B787, B737 MAX, A350 ve A321 NEO aircraft, business class passengers will be able to use electric outlets while economy class passengers may use USB power outlet located on their seatback IFE screens.

On all international flights where services are provided at the request of Turkish Airlines, Business Class passengers may use the internet services free of charge.

After making sure that you are on a flight that offers wireless internet do the following in the given order; Turn-on your device’s Wi-Fi when it’s on flight mode. Select and connect to the Türk Telekom WiFi Fly wireless network from your personal laptop, tablet or smartphone. Open a page on your internet browser (like Explorer, Chrome, Firefox) Click “Internet” button Click on the package you wish to purchase on the page you have been automatically directed to Complete the passenger information, user information and payment information When you have successfully completed your payment transaction you may begin using the internet.

After making sure that you are on a flight that offers wireless internet do the following in the given order;

Turn-on your device’s Wi-Fi when it’s on flight mode Select and connect to the Türk Telekom WiFi Fly wireless network from your personal laptop, tablet or smart phone.

• Open a page on your internet browser (like Explorer, Chrome, Firefox)
• Click “Internet” button Click on the Business Class Entry button on the page you have been automatically directed to
• When you have successfully entered your passenger information you may begin using the internet.

The free Türk Telekom WiFi minutes awarded to Türk Telekom internet subscribers cannot be used on the Türk Telekom WiFi Fly service provided on the airplane.

This service can currently only be purchased by credit card in the airplane.

Türk Telekom WiFi packages cannot be used on the plane.

You may send your message to us from the "Contact Us" section on the Landing Page.

Türk Telekom WiFi Fly service is provided with the Family Profile which is a security package approved by the Information Technologies Institution. You may not access pages that are not within the Family Profile.

Open any browser and type https://portal.ttnetwififly.com into the address bar.

You can only buy one Türk Telekom WiFi Fly package with the same user account at a given time.

Yes, if you’ve already created a Türk Telekom WiFi Fly user account, you may use it while following logins. You can login only buy adding new package to your account.​